2 to 10 year Labor Warranty
5 to 20 year Materials Warranty
2 year Inspection Follow-Up
5 to 20 year Materials Warranty
2 year Inspection Follow-Up
The driving force behind Prostar, David has an engineering and business background with a work history of treating customers with respect by providing the best possible service. David is a strong believer that our company is in the "people business" and therefore places a great deal of importance in making sure everyone understands that our customers are the reason that the company exists. This attitude is encouraged throughout the company and has nurtured a desire by everyone to achieve total customer satisfaction every time a project is completed.
David is happily married to his wife Frances since 1990. He has two young kids, son Manley at 12 and Daughter Leah at 17. David is an avid badminton player, playing two to three times a week. He exercises regularly to keep fit and to keep up with the grueling demand of the business. He enjoys mentally challenging games with good company and he loves watching documentaries and dramas with great stories. After watching the 2010 winter Olympics, he found a new love for hockey and curling.
“The only way a business can thrive in the long run is by delivering the product or services from customer’s point of view. That is why we at Prostar spend time and energy to understand our customers, to put ourselves in the customer’s position. Once we know our customers, we understand their expectations, their values, and their priorities. Contrary to most people’s belief, low price is not necessarily the most important deciding factor. It’s the combination of services, quality and value. That’s where we strive to excel.”
Email David Xu
Les is a ticketed painter (with a Trade Qualification Ticket as well as a Red Seal Interprovincial Ticket). He has met one of the highest qualifications necessary in this profession. He has been in the painting industry for his entire 32-year career, with hands-on or management experience. He has extensive knowledge of most forms of painting fields, be it residential, commercial or industrial. He operated his own business for a number of years and enjoys sharing his knowledge with clients as well as with the foremen and painters on the job.
”I am an avid golfer, and walker, I am also a lover of the arts, music sculpture and literature, my wife and I are members of the Recital Society and support young and upcoming talent in the arts. I have a good sense of humor and find humor in most things, I like to deal with customers in a light-hearted manner, but also know where my place is in the picture, that is to try and deal with any and or most problems without getting the property managers involved unless it is absolutely necessary. I like to say that the buck stops with me.
I like to be as accurate as possible in covering any variations that could offer insight to our clients. I am a stickler for getting the exact scope and then giving personal options and alterative products, etc. Painting is a difficult and ever-changing business; keeping up with all the new products and application methods can be a challenge, but one that I am up for. We definitely live in a climate that has its challenges, as far as what the best materials are to use on different surfaces and what the best method of application is best suited for each particular job. Therefore experience is a definite asset.”
Email Les Balogh
Wayne has a background of 35 years in sales and marketing and definitely believes that our business is a people business. Wayne has put his arms around our extensive customer base and strives to ensure that all of our efforts are communicated to our customers in a timely manner. Presentations on specialty services, following up with customer estimates and queries are all important services that delivered according to our customers’ timetables. Our customers are busy people and need their projects completed without any hassles.
Brian brings to our clients a solid business background in management, painting, and real estate. He has become well known for his attention to the smallest detail and paperwork. Brian has also operated his own painting business for a number of years, so he knows the importance of customer service.
Email Brian Mulligan
Making the transition from primarily residential to commercial and industrial projects, Bryce brings a consistent track record of customer satisfaction. "The main focus is to make my client look good in the eyes of his or her clients by setting good expectations and delivering on my promises."
Recently married in November of 2008, Bryce and his wife Penelope have a small dog named "Lola." To add balance to his work life, Bryce plays on two soccer teams: an indoor team at 8-rinks and an outdoor team at Livingston Park. In the summer, he and his wife play together on a beach volleyball team at Spanish Banks.
"The painting business is less about straight cut lines as it is about delivering a positive experience for the customer." Many people have heard about the golden rule. I prefer the platinum rule that says "treat others the way they would like to be treated because everyone is different."
Email Bryce Cayer
Loletta provides the administrative support, serving our clients as well as the Prostar staff. She looks after the accounts receivable. She is the first one to receive and greet visitors and clients and to answer the phone calls. As our company is in the “people business”, Loletta maintains a calm, courteous, attentive and positive attitude to serve our valuable customers.
Loletta likes to go to fitness classes at least 3 times a week. She likes listening to music and reading. She also loves to travel to enjoy varied landscapes, the cultures of different peoples, and adventure to enrich her knowledge and passion.
”Joining Prostar is a valuable experience for me. It makes me feel good knowing that our good painting work helps the environment, gives passions and excitement to the people who stay in a building. It empowers me every time I help our clients to resolve their concerns or to receive compliments from our clients. It makes me realize that what we do in the office is an integral part of the service cycle.”
Email Loletta Lau
Our accounting personnel manage the financial area of our business, Mei as accounts payable, and Loletta as accounts receivable. They contribute by preparing quotations and are appreciated by our customers for their courteous way of handling client queries.
Mike focuses on new business development, client relations and data management. He has a background in economics and management with US multi-national corporations. When it comes to customer service, you could not find a better advocate.
He enjoys cycling, loves the outdoors and nature. If you are looking for a free-spirited Canadian, you may just find the perfect guy.
Email Mike Powell
